Access to Information Manual

The Promotion of Access to Information Act 2 of 2000 gives you a right to request records held by a private body. This manual explains what Oztec (Pty) Ltd holds and how to ask for it. The exemption that once excused small private bodies from having one lapsed on 31 December 2021 and was not renewed.

The body

Name	Oztec (Pty) Ltd
Trading as	Oztec
Registration number	2024/760008/07
Head of the body / Information Officer	Xien Singh
Street address	Durban, ZA
Postal address	Durban, ZA
Telephone	0842711103
Fax	None
Email	xien@oztec.co.za
Website	https://www.oztec.co.za

Under section 1 of PAIA the head of a private body is its Information Officer by operation of law — no appointment is required. Section 56(a) of POPIA makes a deputy optional ("if any").

The Information Regulator's guide

Section 10 of PAIA requires the Regulator to publish a guide on how to use the Act, in each official language. It is free, and available from:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Telephone: 010 023 5200
enquiries@inforegulator.org.za
inforegulator.org.za

Records available without a request

We have not published a notice under section 52(2). Our service description, pricing, terms of service, service level agreement and privacy policy are freely available on this website without any request.

Records available under other legislation

• Companies Act 71 of 2008 — statutory company records
• Tax Administration Act 28 of 2011, Income Tax Act 58 of 1962, Value-Added Tax Act 89 of 1991
• Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995 — where we have employees
• Unemployment Insurance Act 63 of 2001
• Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002 — transaction records
• Protection of Personal Information Act 4 of 2013 — a data subject's own information, under section 23

Records we hold

Subject	Categories of record
Clients	Agreements, site content, billing and payment records, correspondence, support requests
Prospective clients	Public business listing data, sample sites built from it, outreach correspondence
Client websites	Site content and revisions, enquiry submissions held as operator, aggregate traffic statistics
Suppliers	Hosting, domain, email and software provider records
Finance	Accounting records, bank statements, invoices, tax returns
Statutory	Registration documents, licences and returns
Employees	Contracts, payroll and statutory records, where applicable

Processing of personal information

• Purpose. Providing and billing for website design and hosting; responding to enquiries; marketing our own service within the limits of section 69 of POPIA; meeting tax, accounting and employment obligations.
• Categories of data subject. Clients and prospective clients; the people who contact our clients' websites (for whom we act as operator, not responsible party); suppliers; employees.
• Information held. Names, business names, contact details, addresses, billing details, correspondence, and — as operator — enquiry submissions made to our clients' websites.
• Recipients. Our clients, in respect of their own enquiries; our email, hosting and banking providers; our accountant; SARS and other authorities where compelled.
• Planned transborder flows. None. Hosting and data are in South Africa.
• Security measures. Encrypted transport, access-controlled databases, restricted administrative access, daily backups with 30-day retention, and revision history on all site content. This description is general by design: section 51(1) asks for enough to permit a preliminary assessment, and publishing a control inventory would itself be a risk.

How to make a request

1. Use Form 2 of the PAIA Regulations, available from the Regulator's website.
2. Send it to the Information Officer at xien@oztec.co.za, or by post to Durban, ZA.
3. Identify the record and yourself, and say how you would like to receive it.
4. If you are acting for someone else, include proof of your authority.
5. Say which right you are seeking to exercise or protect and why the record is required for it — section 50(1)(a) makes that a condition of access to a private body's records.

We respond within 30 days (section 56), extendable once by up to 30 days where the request covers a large number of records or requires a search elsewhere. We will tell you if that happens, and why.

Fees

The request and access fees prescribed in the PAIA Regulations apply. There is no fee for a request for your own personal information. We will tell you what is payable before doing the work.

Grounds for refusal

Chapter 4, Part 3 of PAIA. The grounds most likely to apply here are the mandatory protection of a third party's personal information (s63), the commercial information of a third party (s64), information supplied in confidence (s65), and legally privileged records (s67). If we refuse we will tell you which ground we rely on and what you can do next.

If we refuse or do not respond

There is no internal appeal against a private body's decision. You may complain to the Information Regulator or apply to court within 180 days.

Availability

Section 51(3). This manual is available:

• on this website, at this address;
• at our head office for inspection during business hours, free of charge;
• to any person on request, on payment of the prescribed fee;
• to the Information Regulator on request.

Reviewed and updated as the business changes, as section 51(2) requires.